FAQs
Q. What is the $40.00 fee for?
A. The $40.00 fee is Kalbarri Escapes Booking Fee which is charged for admin service, you will still be required to pay this fee on every booking made. The fee is added to your booking amount at the time of making the booking. If a price needs to be altered manually or price changes for any other reason, the $40.00 booking fee still stands whether or not it was quoted to you.
Q. I have booked through Kalbarri Escapes direct, how do I cancel?
A. All cancellations are to be received in writing either by mail or email and will only be refunded when the premises are fully relet for the same period and at the same time.
All cancellations will be subject to a $60 cancellation/handling fee and there will be no refund of the $40.00 booking fee charged or the credit card surcharges charged.
No refunds will be made for early departures or refusal to stay at a booked property. KE will not be held responsible should the accommodation not meet your expected style or expectations required by you.
Also Link to our full conditions - http://www.kalbarriaccommodation.com.au/terms-conditions
Q. I have booked through Stayz/Homeaway, how do I cancel?
A. You need to request the cancellation via HomeAway/Stayz
Service Fee Enquires or Complaints 1300 554 367
https://help.homeaway.com.au/articles/Can-I-receive-a-refund-for-my-cancelled-reservationhttps://help.homeaway.com.au/articles/What-is-the-service-fee
We have no control over any booking fees or additional charges from HomeAway. Please contact us directly in the future to plan your next stay in Kalbarri.
Q. I have booked through Booking.com, how do I cancel?
A. You need to request cancellation via booking.com
Please log into your profile @ Booking.com
Cancellation Information
Trip Terms & Conditions
Prepayment, Cancellation
No-shows & The Fine Print
We have no control over any booking fees or additional charges from Booking.com. Please contact us directly in the future to plan your next stay in Kalbarri.
Q. What is the Check-in time?
A. 2pm is the Check-in time, however, if the property has been vacant prior to your stay, we may be able to check you in a few hours earlier, please call the day before your booking to see if this is possible. All peak bookings are strictly 2pm, most often someone has checked out at 10am, the cleaner does need the hours in between to do the clean.
As our office closes at 5pm everyday. Guests arriving after these times will be notified by email 2 days prior to your arrival of the access code to our keysafe. Keys & map to accommodation will be placed in an envelope with guest name on front and placed in keysafe for collection on guest arrival.
Q. What happens if we are checking in late?
A. You will be notified by email 2 days prior to your arrival of the access code to our keysafe. Keys & map to accommodation will be placed in an envelope with guest name on front and placed in keysafe for collection on guest arrival.
Q. Can we put our food in the fridge of our property prior to the 2pm check-in?
A. Unfortunately, we do not allow anybody to enter the property during the cleaning time.
Q. What time is check-out?
A. Checkout is strictly 10am, you may be charged for an extra day stay if you remain in the property after 10am.
Q. Is my property fully self contained?
A. All of our properties are self contained in regards to Kitchenware, TV, DVD, etc, most do have linen but some properties do ask you to BYO linen, this should be made clear on the description of the property, if you are unsure please call or email our office and we can help you.
Q. Are any consumables provided?
A. There will be a toilet roll, 1x bin bag, a small amount of dishwashing liquid and dishcloth provided on check-in. All other consumables are the responsibility of the guest.
Q. Where do we collect keys?
A. The address of our office is 62 Grey Street - The Contessi Kalbarri Office. We are located next to the Kalbarri Visitors Centre and Kalbarri Fish & Chips. If you do have any problems finding us, please give us a call, we will help you with directions.
Q. How do I find my property?
A. We will provide you with a clearly marked map on arrival, there is also a Google map provided on the location button of the property on the website. You can also search the property name in Google Maps.
Q. What happens if I want to rebook the same period for the following year?
A. We block out all peak dates to enable guests to rebook during their stay if they wish. You will need to pop in or call the office to do so, prior to your departure. If you do not rebook your dates for the next year during your stay, those dates will then be made available to the Wish List guest and then released to the general public.
Q. What do I do if I need to cancel my booking?
A. You will need to contact the office in regards to a cancellation. All cancellation policies are listed in our terms and conditions which you can read through from the link provided in your pending/confirmed emails, also on the terms and conditions link at the bottom of every page on our website. Deposits are non-transferable.
http://www.kalbarriaccommodation.com.au/terms-conditions
Q. When is my deposit due?
A. Your deposit should be paid within 48 hours of making the booking.
Q. When is my final payment due?
A. Final payments do need to be made 30 days prior to your check-in date.
Q. What if I make my booking less than 30 days prior to check-in?
A. You will be required to make full payment within 48 hours of making the booking.
Q. Is there any paperwork I need to fill in?
A. We do ask each guest to fill in a guest registration form. You are welcome to download this form from either your pending or confirmed email, fill it in and email or bring it with you for a smoother check-in, alternatively, we will ask you to fill in a guest registration form on arrival. This does apply to ALL guests and is compulsory.
Q. What happens if we damage something?
A. We do appreciate everybody’s honesty in regards to any damages. KE as the Accommodation Property Manager, do take a dim view of anyone trying to hide damages or repair damages themselves. The guest registration form is a guest's acceptance that they agree to pay for any damages that occur during a stay. Both the cleaners and Property Manager check the property fully to ensure everything is in the same condition after each check-out. We do recommend taking a set of personal photos on check-in, it may help you, if you feel damages did not occur during your stay. Most common sentence used is "It was like that when I got here".
Q. Can I have my dog at the property?
A. We do have a number of dog friendly properties that you are free to book whenever they are available. You can click the pet friendly box on the Search for Accommodation Page, it will bring up all the pet friendlies and their availability. Under NO circumstances is a pet allowed INSIDE the property. Guests with pets do need to understand other people will be coming in after you, they may have a pet allergy and they could fall ill or worse due to a pet allergy. This is something we take very seriously, not to mention if the cleaner reports dog hair, you WILL be expected to pay the extra cleaning account.
Q. What happens if I bring my dog to a property that is NOT pet friendly?
A. We do not allow any pets on properties that are not pet friendly. Quite simply you would be asked to leave immediately.
Q. Do you hire linen, highchairs and cots?
A. We do have contact with a local business that can arrange hire linen, we can organise this for you (Within office hours). You can either call or email our office with an enquiry. We do have a couple of cots and highchairs for hire, you could include this in your special requirements of your booking enquiry. Alternatively, you are welcome to call or email us through a request.
Q. Would there be parking for my boat at a property?
A. Every property is different, some do cater for extra cars and boats, some don't. You will find this information in the description of each property on the website, however, if you are unsure, please call or email us and we will be able to help you with this information. Best to do so prior to making the booking.
CONTESSI NOMINEES PTY LTD t/as KALBARRI ESCAPES (KE)
ABN: 51 650 773 078
62 Grey Street (PO Box 474), KALBARRI WA 6536
08 9937 0400 hello@kalbarriescapes.com.au www.kalbarriescapes.com.au
Please read this Website Disclaimer carefully as these conditions determine part of the basis on which all bookings with KE are accepted.